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SereneScreen F.A.Q.

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Top Questions
  1. How do I install FlagPride once I have purchased a Keycode?


    Once you have purchased your Keycode you can activate the full version of the program. To properly install FlagPride, and activate the full version, follow the instructions below:

    1. IMPORTANT: Before installing, make sure your desktop color is set to 16 bit color, have your Keycode handy and be sure your anti-virus software is deactivated for the duration of the download and install.

    2. Delete any old versions of FlagPride (including the FlagPride Demo) on your system to avoid conflicts.

    3. Download the newest release of the FlagPride product you purchased from one of the links below:

    Flags of North America

    Flags of the World

    4. After downloading the program, find the folder you downloaded to and double-click on FlagPride installer file. This will run the FlagPride Setup Wizard, which will install FlagPride on your computer, simply read and follow the instructions for installation.

    5. Once the installation process is complete, there should be a new icon on your desktop that looks like a red Flag.

    6. Double-click on the Flag to start the program and press the spacebar on your keyboard to bring up the registration window.

    7. Copy and paste your Keycode into the registration space to avoid any possible input errors (Some characters can be easily mixed up i.e. the letter O and zero, capitol I and the number one, etc.) and press enter.

    8. Once the program is running, press the space bar to change your settings.

    9. Don't forget to reactivate your anti-virus software when you are finished.
  2. How do I load my own photos as a Flag?


    IMPORTANT Pictures you would like to use as Flags, must be in JPG or PNG format and work best when they are around 800x600 to 1024 x768 pixels in size, though actual ratio can vary.

    1. Start FlagPride.
    2. Press the space bar to bring up the Settings Menu.
    3. Click the "Flags" tab.
    4. In the upper part of the page you will see all of the Flag folders. Click the one labeled "My Photos".
    5. Two new buttons, "Add" and "Remove", will appear above the Flag preview window.
    6. Clicking the "Add" button will allow you to search your Hard Drive for your pictures. If they do not appear where you think they should, double-check that the files are in JPG format and in the correct folder. Clicking "Open" will add the file to your "My Photos" folder in FlagPride.
    7. Once you have added the picture, you can select it like any other Flag.
    8. Selecting the picture and clicking "Remove" will remove the picture from the "My Photos" folder. It will not delete the file.

  3. How do I create my own Flags?


    1. Create your flag design using any graphics program (MSPaint, Jasc Paint Shop Pro, Adobe Illustrator, etc.). Picture size should be between 800x600 to 1024 x768 pixels in size, though actual ratio can vary depending on design. Any larger or smaller than that and FlagPride may change the size automatically. If you are using one of the more advanced graphics program, you can make your flag any shape you want by making the background transparent and saving it in PNG format.

    2. You must save the finished Flag as a JPG of PNG file. This is the only way FlagPride will be able to use it.

    3. Lastly, load your custom flags into FlagPride as you would a photo. Click HERE for more information.


  1. Please go
    HERE and enter your email to retrieve your Keycode.

    If this procedure does not work, Email us the following information where applicable and we can retrieve your information from our customer database:

    • The full name you registered under.

    • The Order Number from your confirmation e-mail.

    • Both the first four AND last four numbers of the credit card you used.

    • Your email address at the time of purchase.

    • The date of your purchase.






  1. We have a separate demo version of FlagPride for just this purpose. To properly install the FlagPride demo, follow the instructions below:

    1. IMPORTANT: Before installing, make sure your desktop color is set to 16 bit. Also, be sure your anti-virus software is deactivated for the duration of the download and install.

    2. Delete any old versions of FlagPride on your system to avoid conflicts.

    3. Disable any virus protection software you might be running for the duration of the download and installation.

    4. Download the FlagPride Demo from
    HERE

    5. After downloading the program, find the folder you downloaded to and double-click on the FlagPride installer file. This will run the Setup Wizard, which will install the FlagPride Demo on your computer, simply read and follow the instructions for installation.

    6. Once the installation process is complete, there should be a new icon on your desktop that looks like a red Flag. Double-click on the new Flag icon to start the FlagPride Demo.

    7. Don't forget to reactivate your anti-virus software.

    8. While the FlagPride Demo is running, press the space bar to change your settings.

    9. Let the FlagPride Demo run for a little while to be sure everything is working properly. If you have any problems consult the graphics or troubleshooting sections of our FAQ.





  2. Once you have purchased your Keycode you can activate the full version of the program. To properly install FlagPride, and activate the full version, follow the instructions below:

    1. IMPORTANT: Before installing, make sure your desktop color is set to 16 bit color, have your Keycode handy and be sure your anti-virus software is deactivated for the duration of the download and install.

    2. Delete any old versions of FlagPride (including the FlagPride Demo) on your system to avoid conflicts.

    3. Download the newest release of the FlagPride product you purchased from one of the links below:

    Flags of North America

    Flags of the World

    4. After downloading the program, find the folder you downloaded to and double-click on FlagPride installer file. This will run the FlagPride Setup Wizard, which will install FlagPride on your computer, simply read and follow the instructions for installation.

    5. Once the installation process is complete, there should be a new icon on your desktop that looks like a red Flag.

    6. Double-click on the Flag to start the program and press the spacebar on your keyboard to bring up the registration window.

    7. Copy and paste your Keycode into the registration space to avoid any possible input errors (Some characters can be easily mixed up i.e. the letter O and zero, capitol I and the number one, etc.) and press enter.

    8. Once the program is running, press the space bar to change your settings.

    9. Don't forget to reactivate your anti-virus software when you are finished.





  1. It is important to make sure you have the latest driver for your video card from the manufacturer. We have found that outdated drivers are the number one reason for many graphics problems. PLEASE NOTE - The Windows update function is often not sufficient for updating your video card drivers.

    To check which video card you have, follow the instructions below:

    1. Right click on the "My computer" icon and choose "Properties".
    2. Click on the "Device Manager" tab. In Windows XP or 2000 you can open Device Manager by double-clicking on the System icon in Control Panel (located in the Start menu), choosing the "Hardware" tab, and clicking "Device Manager" button.
    3. Now click on the "+" sign next to the entry "Display Adapters". This will open a branch under the "Display Adapters" heading listing your video card or chip set.
    4. Double-click this branch to bring up the video card properties. In the properties window, the "General" tab will show you your card and manufacturer. The "Driver" tab will tell you the date your drivers were last updated.
    5. The "Update Driver" button at the bottom of this screen will also not suffice for your update.

    Video card manufacturers update their drivers once every THREE to SIX months. These new drivers can usually be found on their websites. Using the information you gathered above about your video card, you should search the Internet for the manufacturer's website and download the driver from there.

    Read the installation information on the manufacturer's site very carefully. There is no standard way to install updated drivers, though many companies include auto-installers with their driver downloads.

    If, and only if, the new driver does not solve the problem you may need a more compatible driver, possibly an older one. For a list and links to a tested video driver for your video card and operating system, please check the SereneScreen Fan Site
    HELP

    While this is the SereneScreen Aquarium fan site drivers page, it is kept updated by constant feedback from Aquarium users with all kinds of Windows systems and Windows problems. This is the quickest way to find the most compatible driver for FlagPride, however we recommend that you try the manufacturer's site first.





  2. Your computer may not have Direct X, or may have an old version of Direct X. Direct X is a graphics language program required for running the Marine Aquarium. Click on the following link to the Microsoft
    Direct X website and download the latest version.

    If you know that you already have Direct X installed on your computer, than you may want to run the program's self-diagnostic tool as outlined below:

    1. Click on the "Start" button and select "Run".
    2. Type in "dxdiag" and click OK. This will open the DirectX Diagnostic Tool. The version of DirectX you are running will be displayed toward the bottom of the first page.
    3. Go through each tab and click the buttons with the word "Test.." in them. This will take you through a series of diagnostic tests.
    4. When you get to the "Display" tab make sure that "Directdraw" and "Direct3D" are enabled. If Direct3D is "Not Available" right click your desktop and click "Properties." Go to the "Settings" tab, click "Advanced." Go to the "Performance" tab and make sure hardware acceleration is set to Full.
    5. If you find any problems you will need to download and reinstall DirectX from the link above.





  1. If you purchased a CD from a retail store or from
    Encore Software, you can register this product using the link below:

    Encore Software Registration Page

    Products purchased directly from our website as an electronic download do not need to be registered, all of your information was entered into our database at the time of purchase. However, if did not check the "I would like to receive email updates, notices, free offers and gifts." option when you made your purchase then you will receive none of these services.




For further Technical Assistance please check
our Customer Support page.



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